Return Policy

All sales are subject to a refund with stocking fee with 25% unless there is some issue. In some cases, only merchandise exchanges or store credit may be issued.

Depending on the nature of the claim, customers may cover the expense for return shipping.

Claims for any damage must be made within 14 days upon receipt of merchandise for store credit.

No returns will be allowed without prior written authorization. Please file your claim at online@shopbuttermelon.com. After a review, we will issue a RMA (Return Merchandise Authorization) number which needs to be visibly placed in return box.

All return requests must be made within 14 days upon receipt of merchandise for store credit

All returned items must be sent back to our warehouse location within 2 weeks for store credit.

$25.00 charge for any returned checks.

All return request must be sent to: online@shopbuttermelon.com

-Returns must be returned in regular packaging. There will be a 20% restocking fee for all returns not returned in original packaging.

-Credit memos will ONLY be issued once products are returned and received by our returns department. THERE WILL BE NO EXCEPTION.

-Credit memo will be automatically applied to your next invoice.

-Credit memos will be valid for 365 days from the date of the credit memo.

-You will receive a digital copy of your credit memo by email. We advise that you keep this credit memo on file.